Lafayette General Health Receives 2017 Press Ganey Awards for Achieving and Sustaining Excellence

Lafayette General Health (LGH) has earned multiple awards from Press Ganey, a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations.

LGH was the only entity in Louisiana to receive the Pinnacle of Excellence Award, and actually won three times in 2017. This award, presented under the name Beacon of Excellence prior to 2015, is given to the top performing organizations by category on the basis of extraordinary achievement. The award recognizes those who have maintained consistently high levels of excellence over three years. LGH earned the Pinnacle of Excellence Award in both Employee Engagement and Physician Engagement. Lafayette General Medical Center received a Pinnacle of Excellence Award for Patient Experience.

“Engaged employees and engaged physicians result in a better outcome for the patient,” said David L. Callecod, FACHE, LGH President. “To win these awards for sustained excellence, and to be the only healthcare facility in Louisiana to do so, is a testament to the people we have working with us.”

Three other LGH facilities earned the Guardian of Excellence Award. This award honors those who consistently sustained performance in the top 5% for each reporting period during the course of one year. Lafayette General Medical Doctors (LGMD), Lafayette General Surgical Hospital (LGSH) and St. Martin Hospital (SMH) all received the award in patient experience.

“Lafayette General has accepted patient satisfaction awards from Press Ganey for nearly a decade,” added Callecod. “We are committed to making our patient stays the most comfortable and pleasant possible, regardless if you are with us for minutes, days or weeks.”

Press Ganey is the nation’s leading health care performance improvement company and partners with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to reduce suffering and improve the patient experience.