December 2012 Recognitions

Lafayette General Surgical Hospital (LGSH) was named recipient of the 2012 Press Ganey Summit Award for Inpatient Satisfaction. The award was given in recognition of LGSHreaching and sustaining the highest level of customer satisfaction and core measures for three-consecutive years, from 2009-2012. The Summit Award is one of the health care industry’s most coveted symbols of achievement. LGSH is one of 114 organizations to receive this prestigious honor in 2012, and one of only 101 nationwide to receive the award for achieving and sustaining excellence in inpatient satisfaction. To reach the highest scores in customer satisfaction, an organization must demonstrate an understanding of industry trends and issues. They must also improve and foster that high performance within a constantly changing environment. LGSH worked diligently to create solutions by implementing best practices, listening to and reacting to customer and employee feedback, and targeting core performance measures.